We administered 59 million vaccines in 2021, with the vast majority successfully booked using our digital scheduling system. With guidance from the CDC and Federal Government, our digital scheduling system uses self-attestation to help reduce barriers and improve access to vaccinations. Developed with the end user in mind, we adjusted the scheduling tool to meet changing recommendations by the CDC throughout the pandemic and updated it regularly to ensure a seamless experience for our patients. (How delightfully corporate.)įor the record, the statement in its entirety reads: “Our team was able to quickly build a digital vaccination scheduling experience on CVS.com and through the CVS App. The company did send a statement that didn’t address the issue at all.

(In our test efforts, none did apply.)ĬVS declined to discuss the glitch, including how it happened and what customers should do about it. Instead, it offers a list of possible reasons, but doesn’t say which, if any, apply. Several hours later - in one instance, it was the next day, which was the day of the scheduled shot - it cancels the appointment without a specific explanation. Instead, it accepts the disqualifying answer, asks several more questions, and then displays that the appointment has been approved. In other words, if a customer says something that should block their appointment (such as that they are allergic to an ingredient in the vaccine or that their prior shot was too recent, etc.), the app is supposed to halt the process. The issue involves so-called disqualifying answers. But there's a problem: it has a glitch that allows customers to schedule appointments that are then cancelled without explanation several hours later. CVS Pharmacy, the retail division of $292 billion CVS Health, has a widely used app and site used to schedule various vaccinations, including those for COVID-19.

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